Effective date: January 1, 2026
Fresh Home Cleaning Lakeland respects your privacy. This policy explains what information we collect when you visit our website or book our house cleaning services, how we use it, and the choices you have. We keep things simple and transparent, just like our cleaning service.
Information We Collect
When you contact us or book a cleaning, we collect your name, phone number, email address, and the address where you need service. We may also ask for details about your home, like the number of bedrooms and bathrooms, so we can give you an accurate quote.
If you pay by card, our payment processor handles your payment details. We do not store full credit card numbers on our servers. We may also collect information you voluntarily provide, such as special instructions for your cleaning.
How We Use Information
We use your information to schedule your cleaning, send you appointment reminders, and provide the services you request. We also use it to respond to your questions, send invoices, and process payments.
With your permission, we may send you occasional updates about our services, special offers, or seasonal cleaning tips. You can opt out of these messages at any time by replying STOP to a text or using the unsubscribe link in an email.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to understand how visitors use our website. These tools collect anonymous data such as pages visited, time spent on the site, and general location. This helps us improve our website and services.
We may also use third-party scheduling and payment platforms to manage bookings and payments. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and email services. These providers are contractually required to protect your data.
We may disclose your information if required by law, to comply with a legal process, or to protect the rights, property, or safety of Fresh Home Cleaning Lakeland, our customers, or others.
Data Retention
We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your data, we securely delete or anonymize it.
For example, we retain booking records for a reasonable period to handle any follow-up questions or warranty claims. After that, we remove identifiable details.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include secure servers, encryption where appropriate, and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your information and regularly review our security practices.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also object to certain processing or ask us to restrict how we use your data.
To exercise any of these rights, please contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable laws, including the Florida Information Protection Act.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.
If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to remove that information from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and revise the effective date.
We encourage you to review this page periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.